1. Shipping Coverage
Nexfix delivers products across the United Arab Emirates (UAE).
We also support GCC and international shipments for selected products and export orders. Please contact our sales team for export enquiries and shipping arrangements.
2. Order Processing
- Orders are processed during our regular business hours.
Orders are subject to stock availability and payment confirmation.
Business customers with approved credit terms will have orders processed according to their agreed account terms.
Orders received after business hours, on Fridays, Saturdays, or public holidays may be processed on the next working day.
3. Delivery Time
Delivery Location | Estimated Delivery Time |
Dubai | Same Day or Next Business Day* |
Sharjah & Ajman | 1–2 Business Days |
Abu Dhabi | 1–3 Business Days |
Ras Al Khaimah | 1–3 Business Days |
Fujairah | 1–3 Business Days |
Umm Al Quwain | 1–3 Business Days |
Al Ain | 1–3 Business Days |
Same-day delivery is available only for selected products, locations, and orders placed before the daily cut-off time.
Delivery times are estimates and may vary depending on product availability, traffic, weather, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges depend on:
Delivery location
Order value
Weight and dimensions
Type of product
Delivery urgency
Applicable shipping charges will be communicated before order confirmation.
Free delivery may be available on selected products, promotional campaigns, or qualifying order values.
5. Payment Security
For:
Construction projects
Industrial customers
Wholesale orders
Dealer and distributor orders
Large quantity purchases
Our logistics team will coordinate delivery schedules directly with the customer to ensure timely supply.
6. International Shipping
We support international shipping for selected products.
Export customers are responsible for:
Import permits
Customs duties
Taxes
Clearance charges
Local regulatory compliance
Shipping timelines vary depending on the destination country and customs procedures.
7. Delivery Address
Customers are responsible for providing:
Accurate delivery address
Contact number
Site contact person
Delivery instructions where applicable
Nexfix is not responsible for delays resulting from incorrect or incomplete delivery information.
8. Delivery Inspection
Upon receiving your order, please:
Verify the quantity delivered.
Inspect the products for visible damage.
Confirm that the correct items have been supplied.
Report any shortages or damages within 48 hours of delivery.
Claims made after this period may not be accepted.
9. Failed Delivery Attempts
If delivery cannot be completed due to reasons including:
Customer unavailable
Incorrect address
Site inaccessible
Refusal to accept delivery
Lack of unloading arrangements
Additional delivery charges may apply for subsequent delivery attempts.
10. Delivery Delays
While Nexfix strives to meet estimated delivery schedules, delays may occur due to:
Severe weather
Traffic conditions
Public holidays
Customs inspections
Transport disruptions
Force majeure events
Product availability
We will make reasonable efforts to keep customers informed of any significant delays.
11. Ownership & Risk
Ownership of the goods transfers to the customer upon full payment, unless otherwise agreed in writing.
Risk of loss or damage transfers to the customer at the time of delivery or collection.
Customers should inspect goods before signing the delivery receipt.
12. Partial Deliveries
Customers may contact our sales or customer support team to obtain updates on the status of their shipment.
13. Order Tracking
We may update this Privacy Policy from time to time.
Changes become effective once published on this page. We encourage you to review this page periodically.
14. Collection from Warehouse
Customers may choose to collect orders directly from the Nexfix warehouse, subject to:
Prior order confirmation
Payment clearance (where applicable)
Collection during business hours
Customers or their authorized representatives may be required to provide valid identification at the time of collection.
15. Delivery Restrictions
Some products may require:
Special handling
Temperature-controlled transportation
Hazardous goods compliance
Heavy vehicle access
Additional conditions or charges may apply depending on the nature of the product and delivery location.
16. Force Majeure
Nexfix shall not be liable for delivery delays or failures resulting from events beyond our reasonable control, including but not limited to:
Natural disasters
Fire
Flood
War
Government restrictions
Strikes
Pandemics
Customs delays
Transportation disruptions
Utility failures
17. Contact Us
For shipping, delivery scheduling, or logistics enquiries, please contact:
Nexfix
Website: www.nexfix.store
Email: info@nexfix.store
Address: Office No 482, Al Khubaisi, Deira, Dubai, UAE